1. Who can request deletion
You can request deletion if you:
- sent WhatsApp messages to a business that uses OLa;
- contacted Vellora Group by WhatsApp, email, phone or through this website;
- are a customer, or a representative of a customer, of OLa, Eduonpoint or our custom services;
- are a pupil, parent, guardian or staff member whose records are held in Eduonpoint (see section 6).
2. How to request deletion
- By WhatsApp: send "DELETE MY DATA" to +237 650 29 24 89 from the WhatsApp number concerned. If your request is about a specific business that uses OLa, tell us its name.
- By email: write to contact@velloragroup.tech with the subject "Data deletion request", including the WhatsApp number or email address concerned and, if relevant, the business or school you were in contact with.
- In person: visit our office at Mile 5 Akum, Bamenda, with an identity document.
3. What happens next
- We acknowledge your request within 3 business days.
- We confirm that the request comes from you — for example by replying to the same WhatsApp number or email address — so that nobody can delete someone else's data.
- We complete the deletion within 30 days and send you a confirmation with a reference number.
- Making a deletion request is free.
4. What we delete
We permanently delete, from our live systems, the personal data we hold about you, including:
- your WhatsApp number, profile name and the content of your conversations handled by OLa;
- booking and order details linked to you;
- enquiries and messages you sent us;
- any Google or Meta data we received about you through our services.
Backup copies are overwritten in the normal backup cycle, within 30 days. We keep only a minimal record that the request was completed, and any data we are required by law to keep (such as invoices), which is then deleted as soon as the legal period ends.
5. What we cannot delete
- Messages stored in the WhatsApp app on your own phone or on the business's phone. You can delete chats in WhatsApp at any time.
- Data that Meta holds as the operator of WhatsApp, which is governed by WhatsApp's Privacy Policy.
- Copies a business made outside our services, which you can ask that business to delete.
6. For businesses and schools
Businesses using OLa can ask us to delete a specific customer's conversations or all of their data. If you disconnect OLa from your WhatsApp Business account in Meta Business settings, or remove a connected Google account, contact us and we will delete the related data.
Eduonpoint records are controlled by the school that uses it. Pupils, parents, guardians and staff should contact their school first; we act on the school's instructions and will help the school answer your request. If you cannot reach the school, contact us and we will pass your request on.
More detail is in our Privacy Policy.